Desktop Support Specialist

Allied Digital; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

Allied Digital is seeking a Desktop Support Engineer for a 4-month project in Omaha to provide hands-on end-user support for desktop and laptop users. The role covers Windows OS, M365, VPN, AD, and hardware/software troubleshooting in a fast-paced enterprise environment.

Expect to assist VIP users and contribute to a large refresh program across 1,500 laptops and 1,700 iPads. The engineer will diagnose issues, resolve incidents, and maintain documentation while meeting SLA timelines.

Qualifications

• 5+ years EUC/Desktop Support experience with Windows, M365, AD, and ITSM tools.
• 2–3 years of SCCM/Intune and JAMF management experience.
• Experience supporting 1,500 laptops and 1,700 iPads in enterprise environments.

Responsibilities

• Provide onsite end-user support for desktop and laptop users.
• Troubleshoot and resolve hardware, software, and OS issues.
• Diagnose and remediate Windows-based problems on desktops and laptops.
• Respond to incidents and service requests within defined SLA timelines.
• Offer hands-on support for VIP and executive users when required.
• Support M365, VPN, OS, hardware, and software; AD/device admin; ITSM ticketing; and documentation.

Skills

Desktop support

Windows OS

M365

VPN

Hardware troubleshooting

VIP support

Customer service

Tools

SCCM

Intune

JAMF

Active Directory

ITSM tools

Job description

This is a 4-month project, Oct 1, 2026 to Feb 1, 2027.

Seeking a Desktop Support Engineer (5+ years) skilled in troubleshooting desktops, OS, M365, VPN, and hardware. Must be customer-focused, resolve incidents efficiently, perform system upgrades, and support end-users in a fast-paced enterprise environment.

Looking for 2-3 years of experience with SCCM/Intune and JAMF. The role covers refreshing roughly 1,500 laptops and 1,700 iPads.

Key Responsibilities:

End User Support

• Provide onsite technical support for desktop and laptop users.
• Troubleshoot and resolve hardware, software, and operating system issues.
• Diagnose and remediate issues related to Windows-based desktops and laptops.
• Respond to incidents and service requests within defined SLA timelines.
• Provide hands-on support for VIP and executive users when required.
• This role covers M365, VPN, OS, hardware, and software support; AD/device admin; ITSM ticketing; and documentation. Requires 5+ years EUC/Desktop Support experience with Windows, M365, AD, and ITSM tools; certifications and enterprise/networking knowledge preferred.