Desktop Support Technician

Net2Source (N2S); Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Net2Source (N2S) is seeking a Desktop Support Technician to support the user community in a hospital/clinic environment. Responsibilities include imaging PCs, laptops, and MACs with SCCM and Casper, troubleshooting hardware and software, installing printers, and activating network ports across sites.

The role requires strong communication, 6 months to 2 years IT experience, and a professional appearance. Healthcare setting exposure is highly preferred.

Qualifications

• High school diploma or equivalent is required.
• Associate's degree in related field is preferred.
• Minimum of 6 months to 2 years of IT experience.

Responsibilities

• Provide technical and troubleshooting assistance to end users as required.
• Adhere to IT processes and practices.
• Identify and recommend ways to improve processes to IT Client Services team.
• Communicate and elevate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at IT.
• Assist in the installation, repair and maintenance of workstations at all hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.

Skills

Communication

Troubleshooting

Customer service

Education

High school diploma or equivalent

Associate's degree in related field

Tools

Cerner

Footprints

Job description

• The Desktop Support Technician is responsible for the support of the user community.
• This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
• High school or equivalent required
• Associate's degree in a related field preferred
• Hospital or healthcare setting experience is highly preferred.
• Must maintain a clean-cut, professional appearance.
• Minimum of 6 months to 2 years of IT experience required
• Clear and effective communication is extremely important for this role.

Experience of or exposure to the following systems is preferred:

• Cerner
• Footprints

Accountabilities:

• Provide technical and troubleshooting assistance to end users as required.
• Adhere to IT processes and practices.
• Identify and recommend ways to improve processes to IT Client Services team.
• Communicate and elevate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at IT.
• Assist in the installation, repair and maintenance of workstations at all hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.