Senior Desktop Technician III - Onsite IT Support & Imaging

Cayuse Holdings; Dennehotso (AZ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Short-Term and Long-Term Disability

Life Insurance

401(k) with company match

Paid Time Off

Job summary

Cayuse Holdings is seeking a Desktop Technician III to provide on-site Tier II IT support across regional offices, agencies, and facilities. You will install, configure, and troubleshoot desktops, laptops, printers, and software, while maintaining documentation and security standards.

The role requires strong problem-solving, the ability to work independently or with a team, and travel to client sites to ensure continuous service delivery.

Qualifications

• Associate degree or equivalent mix of education/experience.
• 3+ years supporting desktops, laptops, mobile devices, printers, scanners, networks.
• Experience with Windows OS and Microsoft Office.
• Familiarity with GIS and AutoCAD software.
• Ability to support client-specific software and networks.

Responsibilities

• Provide on-site Tier II IT support to users across regional offices.
• Install, configure, troubleshoot hardware and software.
• Diagnose and resolve complex operational issues with minimal guidance.
• Perform printer setup and network/VoIP maintenance.
• Image and deploy devices, document incidents, resolutions, and actions.
• Travel to client sites to maintain service continuity.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Analytical skills

Multitasking

Independent worker

Customer service

De-escalation skills

Confidential information handling

Education

Associate Degree or equivalent experience

Tools

GIS

AutoCAD

Microsoft Office

Google Mail

Windows OS

Job description

Cayuse Holdings is seeking a Desktop Technician III to provide on-site Tier II IT support across regional offices, agencies, and facilities. You will install, configure, and troubleshoot desktops, laptops, printers, and software, while maintaining documentation and security standards.

The role requires strong problem-solving, the ability to work independently or with a team, and travel to client sites to ensure continuous service delivery.