Senior Desktop Technician – On-Site IT & GIS/AutoCAD Support

Cayuse Holdings; Kykotsmovi (AZ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

401(k) Retirement Savings Plan with 1:

Paid Time Off

Job summary

Cayuse Holdings is seeking a Desktop Technician III to provide on-site Tier II IT support across regional offices, agencies, schools, and facilities. You will install, configure, and troubleshoot hardware and software, including Windows OS, Office, Google Mail, and specialized applications, while following security protocols and documentation practices.

You will diagnose complex issues, image and deploy devices, and travel to client sites as needed to maintain service continuity, with

Qualifications

• Associate Degree or equivalent education/experience.
• 3+ years of desktop, laptop, and network support.
• Experience with Windows OS, Office, Google Mail.
• Familiar with GIS and AutoCAD.
• Able to obtain and maintain favorable background checks.

Responsibilities

• Provide on-site Tier II IT support for regional offices and facilities.
• Install and troubleshoot hardware and software including desktops, laptops, printers, and mobile devices.
• Diagnose and resolve complex operational issues with minimal guidance.
• Imaging and deploying devices.
• Travel to client sites as needed to maintain service continuity.
• Document all incidents, resolutions, and actions in the ticketing system.
• Ensure compliance with security protocols.
• Assist Field Support Managers and escalate when required.
• Other duties as assigned.

Skills

IT Support Experience

Customer Service

Troubleshooting

Documentation

On-site Support

Education

Associate Degree

Tools

GIS

AutoCAD

Microsoft Office

Google Mail

Job description

Cayuse Holdings is seeking a Desktop Technician III to provide on-site Tier II IT support across regional offices, agencies, schools, and facilities. You will install, configure, and troubleshoot hardware and software, including Windows OS, Office, Google Mail, and specialized applications, while following security protocols and documentation practices.

You will diagnose complex issues, image and deploy devices, and travel to client sites as needed to maintain service continuity, with