Senior On-Site IT Support Specialist

Cayuse Holdings; St. Louis (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Cayuse Holdings is seeking a skilled On-site IT Support professional to deploy to client program field offices for IT infrastructure and end-user device wellness checks. You will conduct network performance evaluations, support end-user devices, and ensure policy compliance while aligning with Cayuse’s core values.

The role requires 8+ years of experience, 8570 certifications, and the ability to obtain interim Secret clearance.

Qualifications

• AA/AS degree or equivalent education/experience.
• 8+ years direct IT technical support experience.
• 8570 IA Baseline Certification at IAT Level I.
• 8570 IA CE certification.
• Experience in government environment.
• Experience with IT service management/ticketing.

Responsibilities

• Provide advanced technical, operational, and training support for PC desktops, printers, and peripherals.
• Install, configure, test desktops, laptops, and peripherals to standards.
• Configure OS baseline images, system parameters, and security policies.
• Install and validate software packages, licenses, patches.
• Troubleshoot hardware/software incidents, diagnose root causes, implement fixes.
• Coordinate hardware repairs with vendors and internal stakeholders.
• Resolve LAN-related device issues and coordinate with network admins.
• Evaluate and optimize system configurations to improve performance.
• Document incidents/resolutions in ticketing/knowledge systems.
• Provide user training and one-on-one assistance on hardware/software.
• Assist in SOPs and deployment/checklist documentation.
• Other duties as assigned.

Skills

Problem solving

Communication

Customer focus

Microsoft & Adobe tools

Self-starter

Teamwork & relationships

Education

AA/AS degree or equivalent

Tools

ServiceNow

Windows 10/11

Office 2013/365

Printer/MFD platforms (Xerox/Lexmark/HP/Ricoh)

PC/Desktop hardware

Job description

Cayuse Holdings is seeking a skilled On-site IT Support professional to deploy to client program field offices for IT infrastructure and end-user device wellness checks. You will conduct network performance evaluations, support end-user devices, and ensure policy compliance while aligning with Cayuse’s core values.

The role requires 8+ years of experience, 8570 certifications, and the ability to obtain interim Secret clearance.