Senior Field IT Support Engineer

Cayuse Holdings, LLC; St. Louis (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Wellness Program

Paid Time Off

Job summary

Cayuse Holdings, LLC is seeking an experienced on-site IT support professional to deploy and maintain IT infrastructure and end-user devices across client field offices. The role emphasizes adherence to client IT policies and thorough incident resolution.

The candidate will configure OS images, support printers and peripherals, and coordinate with vendors and internal teams to minimize downtime. A security clearance qualifies the ideal candidate for this government-facing position.

Qualifications

• AA/AS degree in a related discipline or equivalent experience.
• Minimum 8 years of professional IT technical support experience.
• Active 8570 IA Baseline Certification at IAT Level I (e.g., CE, SSCP, CCNA-Security).
• Active 8570 IA Computing Environment (CE) certification.
• Experience supporting end users in a government environment.
• Knowledge of IT incident resolution, problem management, and user assistance.

Responsibilities

• Provide advanced technical, operational, and training support to end users and technical teams for PC desktops, output devices, and peripherals.
• Install, configure, and test PCs, laptops, and peripherals per standards.
• Configure OS baseline images and security/configuration policies.
• Troubleshoot hardware/software incidents and identify root causes.

Skills

Problem-solving

Communication

Multitasking

Self-starter

Team collaboration

Education

AA/AS in related discipline

Tools

ServiceNow

Windows 10/11

Office 365

Enterprise printers/MFPs

Job description

Cayuse Holdings, LLC is seeking an experienced on-site IT support professional to deploy and maintain IT infrastructure and end-user devices across client field offices. The role emphasizes adherence to client IT policies and thorough incident resolution.

The candidate will configure OS images, support printers and peripherals, and coordinate with vendors and internal teams to minimize downtime. A security clearance qualifies the ideal candidate for this government-facing position.