Desktop Technician III

Cayuse Holdings; Fort Wingate (NM); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with matching

Paid Time Off

Job summary

Cayuse Holdings seeks a Desktop Technician III to deliver on-site Tier II IT support across multiple sites, troubleshooting desktops, laptops, printers, and networks. The role emphasizes Windows OS, Microsoft Office, and user guidance with focus on security and process improvement.

The ideal candidate will have at least three years of experience, a relevant degree, and the ability to travel to client sites while maintaining high service levels.

Qualifications

• Associate Degree or combination of education and experience; or equivalent.
• Three years of related technical experience supporting desktops, laptops, mobile devices, printers, scanners, LANs, servers and switches; including hardware and software troubleshooting.
• Working knowledge of Microsoft Office and Google Mail.
• Ability to support GIS and AutoCAD and client-specific software.
• Familiarity with standalone and networked computers and networks; able to work with minimal guidance.
• Must obtain and maintain a favorable adjudicated NACI.
• Must pass a background check; additional checks possible.

Responsibilities

• Provide on-site Tier II IT support to users across regional offices, agencies, schools, and facilities.
• Install, configure, and troubleshoot hardware and software including Windows OS and Office.
• Diagnose and resolve complex operational issues with minimal guidance.
• Perform printer setup and imaging/deployment of devices.
• Support network connectivity and VoIP equipment; document incidents and resolutions in the ticketing system.
• Travel to client sites as needed to maintain service continuity.
• Assist Field Support Managers and escalate to higher tiers when required.
• Ensure compliance with security protocols.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Analytical skills

Problem solving

Multitasking

Self-motivation

Customer service

Attention to detail

Adaptability

Team collaboration

Continuous learning

Education

Associate degree

Tools

Microsoft Office

Google Mail

Windows OS

GIS

AutoCAD

Job description

Overview

The Work:

TheDesktop Technician IIIis responsible for providing IT support, troubleshooting, and system maintenance. This role demands a high level of technical knowledge, excellent problem-solving skills, and the ability to work independently or collaboratively on complex issues. The Desktop Technician III provides Tier II/ support, ensures compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and operational efficiency.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

• Responsible for providing independent, on-site Tier II IT support to the client’s users across regional offices, agencies, schools, and law enforcement facilities.
• Install, configure, and troubleshoot hardware (desktops, laptops, mobile devices, printers, peripherals) and software (Microsoft Windows OS, Microsoft Office, Google Mail, specialized applications such as GIS and AutoCAD).
• Diagnosing and resolving complex operational issues with minimal guidance.
• Perform printer setup.
• Network connectivity support and VoIP equipment maintenance.
• Imaging and deploying devices.
• Provide basic end-user training and guidance.
• Document all incidents, resolutions, and actions in the ticketing system.
• Assist Field Support Managers and escalating to higher tiers when required.
• Ensure compliance with security protocols.
• Travel to other client sites outside the primary duty station to maintain service continuity in urban and remote rural/tribal areas.
• Other duties as assigned.

Qualifications

Qualifications – Here's What You Need:

• Associate Degree or combination of education and experience, or tradeoff between all of them.
• A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches. Support would include (but not limited to): installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.
• Working knowledge of general office software such Microsoft Office and Google mail.
• The ability to support specialized software such as GIS and AutoCAD and software unique to the client (or similar software or general business application support is acceptable).
• Familiarity with standalone and network computers, local area networks, and wide area networks, with the ability to work with minimal guidance.
• Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
• Excellent verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Strong customer service and de-escalation skills.
• Ability to handle sensitive and confidential information appropriately.
• Must be extremely detail-oriented and well organized.
• Ability to research and learn new software as the situation dictates.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Project Manager

Working Conditions:

• Professional office environment, with the ability to work onsite.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.