Desktop Support

Rods; Decatur, Northern (TX, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Rods in Decatur, TX is hiring a Desktop Support professional to install, configure and maintain PCs, printers, and scanners for local and remote sites. The role requires strong troubleshooting, Windows support experience, and the ability to manage multiple tasks in a fast-paced environment.

Local candidates preferred. Expect up to 25% travel, day shifts, and on-call rotations. Benefits include health, dental, vision insurance, PTO, and employee discounts.

Qualifications

• Minimum 5 years of desktop support experience.
• Strong technical and logical troubleshooting skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to work nights and weekends on a rotating basis.
• Must be able to lift up to 75 pounds.

Responsibilities

• Install and configure computer hardware, software, network printers, and scanners.
• Monitor and maintain computer systems and related equipment.
• Respond to service requests and technical issues in a timely manner.
• Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely.
• Set up accounts and equipment for new users.
• Troubleshoot, repair, and replace equipment as necessary.
• Run and terminate network cabling.
• Work with vendors to resolve hardware and software issues.
• Test and evaluate new technology solutions.
• May assist other departments during staffing shortages or increased workload.
• Participate in on-call support rotation.

Skills

Desktop support

Windows support

Troubleshooting

Remote support

Customer service

Teamwork

Tools

Printers and scanners

Networking cabling

Job description

Desktop Support# Desktop SupportDecatur Store - Decatur, TX 76234## OverviewSalary Range$19.00 - $21.00Position TypeFull-Time/Part-TimeJob ShiftDayTravel PercentageUp to 25%CategoryInformation Technology## DescriptionDecatur, TXJob TypeFull-TimeStatusNon-ExemptTravelApproximately 30% travel requiredRelocationNo relocation assistance providedCandidate RequirementsLocal candidates preferredDuties/Responsibilities· Install and configure computer hardware, software, network printers, and scanners· Monitor and maintain computer systems and related equipment· Respond to service requests and technical issues in a timely manner· Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely· Set up accounts and equipment for new users· Troubleshoot, repair, and replace equipment as necessary· Run and terminate network cabling· Work with vendors to resolve hardware and software issues· Test and evaluate new technology solutions· May be asked to assist other departments during periods of staffing shortages or increased workload· Participate in on-call support rotation· Perform other related duties as assignedRequired Skills/Abilities· Minimum 5 years of desktop support experience· Strong technical and logical troubleshooting skills· Excellent problem-solving abilities· Ability to prioritize tasks and meet strict deadlines· Strong attention to detail· Ability to work independently and as part of a team· Ability to lift and carry equipment as neededEducation and Experience· 5 years of help desk or desktop support experience· 5 years of Windows support experiencePhysical Requirements· Prolonged periods of standing and working on equipment· Must be able to lift up to 75 pounds at times· Ability to perform repetitive movements over extended periods· Must be available to work nights and weekends on a rotating basisAll positions are subject to back ground checksBenefits:* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceExperience:* Help desk: 5 years* Windows: 5 yearsWork Location: In person