Desktop Support

NRS; Dresden (KS); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discount

Job summary

NRS in Decatur, TX is seeking a full-time Desktop Support / Help Desk professional to install, configure, and maintain computer systems and peripherals across the company, including remote sites. You will respond to technical issues, set up user accounts, and collaborate with vendors to resolve hardware and software problems.

Night/weekend on-call rotations are required. The role requires 5 years of help desk experience, strong troubleshooting, and the ability to lift up to 75 pounds.

Qualifications

• 5+ years of desktop support or help desk experience.
• Strong troubleshooting and problem-solving abilities.
• Ability to prioritize tasks and meet deadlines.
• Detail-oriented with strong organizational skills.
• Ability to work independently and in a team.
• Willingness to lift and carry equipment up to 75 pounds.
• On-call rotation including nights and weekends.

Responsibilities

• Install and configure computer hardware, software, network printers, and scanners.
• Monitor and maintain computer systems and related equipment.
• Respond to service requests and technical issues in a timely manner.
• Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely.
• Set up accounts and equipment for new users.
• Troubleshoot, repair, and replace equipment as necessary.
• Run and terminate network cabling.
• Work with vendors to resolve hardware and software issues.
• Test and evaluate new technology solutions.
• May assist other departments during staffing shortages or increased workload.
• Participate in on-call support rotation.
• Perform other related duties as assigned.

Skills

Desktop support

Troubleshooting

Problem solving

Task prioritization

Attention to detail

Team collaboration

Lifting equipment

Tools

Windows OS

Remote support tooling

Job description

Decatur, TXJob TypeFull-TimeStatusNon-ExemptTravelApproximately 30% travel requiredRelocationNo relocation assistance providedCandidate RequirementsLocal candidates preferredDuties/Responsibilities· Install and configure computer hardware, software, network printers, and scanners· Monitor and maintain computer systems and related equipment· Respond to service requests and technical issues in a timely manner· Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely· Set up accounts and equipment for new users· Troubleshoot, repair, and replace equipment as necessary· Run and terminate network cabling· Work with vendors to resolve hardware and software issues· Test and evaluate new technology solutions· May be asked to assist other departments during periods of staffing shortages or increased workload· Participate in on-call support rotation· Perform other related duties as assignedRequired Skills/Abilities· Minimum 5 years of desktop support experience· Strong technical and logical troubleshooting skills· Excellent problem-solving abilities· Ability to prioritize tasks and meet strict deadlines· Strong attention to detail· Ability to work independently and as part of a team· Ability to lift and carry equipment as neededEducation and Experience· 5 years of help desk or desktop support experience· 5 years of Windows support experiencePhysical Requirements· Prolonged periods of standing and working on equipment· Must be able to lift up to 75 pounds at times· Ability to perform repetitive movements over extended periods· Must be available to work nights and weekends on a rotating basisAll positions are subject to back ground checksBenefits:Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceExperience:Help desk: 5 yearsWindows: 5 yearsWork Location: In person