Senior Desktop Support Technician VIP Onsite IT

Lancer Hospitality; Houston (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Vision

UNUM benefits

Discount Program

Commuter Benefits

EAP

401k

Sick Time

Holiday Pay

Tuition Reimbursement

Paid Time Off

Job summary

Elior North America is seeking a Desktop Support Technician Level II to provide advanced end-user support and act as a Level II escalation point. The role partners with IT teams to ensure reliable service and system functionality, handling both software and hardware support in a corporate environment.

The position involves hands-on desk-side and remote support from the Houston/Minneapolis area, with standard office hours and a focus on VIP and executive support.

Qualifications

• 5+ years of IT hands-on desktop support experience.
• Strong troubleshooting across Windows environments and enterprise tools.
• Experience with Active Directory, Microsoft O365, and imaging tools.
• Familiarity with basic networking concepts.
• Good problem-solving and communication abilities.

Responsibilities

• Troubleshoot and resolve escalated Helpdesk/Service Desk tickets.
• Image, deploy, and recover computers; ship/receive equipment.
• Support enterprise and in-house applications; assist with upgrades and patches.
• Collaborate with IT teams to resolve issues and maintain docs.
• Provide VIP/upper-management level support and mentoring for staff.

Skills

Desktop support experience

Windows troubleshooting

Active Directory

Microsoft O365

Imaging tools

Networking basics

Problem solving

Communication skills

Tools

Bomgar remote tools

Job description

Elior North America is seeking a Desktop Support Technician Level II to provide advanced end-user support and act as a Level II escalation point. The role partners with IT teams to ensure reliable service and system functionality, handling both software and hardware support in a corporate environment.

The position involves hands-on desk-side and remote support from the Houston/Minneapolis area, with standard office hours and a focus on VIP and executive support.