Desktop Support Technician II

Elior; Houston (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

Elior North America in Houston, TX is seeking a Desktop Support Technician Level II to provide advanced end-user IT support and act as escalation point for Level II issues. This onsite role serves the Houston corporate office and partners with IT teams to ensure reliable computer systems.

Responsibilities include troubleshooting escalated tickets, imaging and deploying computers, maintaining hardware and inventory, supporting AD and Office 365, and delivering White Glove support to executives.

Qualifications

• 3–7+ years of IT hands on desktop support experience.
• Good troubleshooting skills across Windows environments and common enterprise tools.
• Experience with Active Directory, Microsoft O365, and Imaging tools.
• Familiarity with networking basics.
• Good problem-solving.
• Customer service.
• Good communication skills (ability to articulate to the user successfully).

Responsibilities

• Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk.
• Computer imaging, computer deployment, and computer recovery.
• Shipping and receiving computer equipment.
• Support enterprise and in house applications.
• Assist with system upgrades, patches, and maintenance activities.
• Partner with IT teams (network, security, systems) to resolve issues.
• Train and mentor junior support staff.
• Maintain and improve support documentation and processes.
• Adhering to company IT policies, procedures and checklists.
• Organization; maintain computer equipment and computer inventory.
• Ticketing system; managing a queue and prioritization of tickets.
• Time management.
• White Glove support for VIP, C levels and upper management.
• Advanced support for computer software in a corporate environment.
• Advanced support for computer hardware in a corporate environment.
• Hardware repairs of HP Laptop; keyboards, hard drives, display screens and more.
• Hands on tech support at the Houston Corporate office.
• Provide remote tech support using remote tools; Bomgar/Remote Trust.
• Being on time and working in a scheduled work shift with team members.
• Professional demeanor in a corporate work environment.

Skills

Desktop support

Troubleshooting

Active Directory

Microsoft 365

Imaging tools

Networking basics

Customer service

Communication skills

Job description

Job Reference Number: 41037
Employment Type: Full-Time
Onsite Segment: Elior Corporate
Brand: ENA Corporate
Location: Houston, Texas (US-TX)
Desktop Support Technician Level II
(Mid-Level / Experienced Support)

Summary

The Desktop Support Technician Level II provides advanced technical support and serves as a (Helpdesk / Service Desk) escalation point for Level II support. This role partners closely with IT teams and business segments to ensure reliable end-user support and system functionality.

What You’ll Be Doing

• Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk
• Computer imaging, computer deployment, and computer recovery
• Shipping and receiving computer equipment
• Support enterprise and in house applications
• Assist with system upgrades, patches, and maintenance activities
• Partner with IT teams (network, security, systems) to resolve issues
• Train and mentor junior support staff
• Maintain and improve support documentation and processes
• Adhering to company IT policies, procedures and checklists
• Organization; maintain computer equipment and computer inventory
• Ticketing system; managing a queue and prioritization of tickets
• Time management
• White Glove support for VIP, C levels and upper management.
• Advanced support for computer software in a corporate environment
• Advanced support for computer hardware in a corporate environment
• Hardware repairs of HP Laptop; keyboards, hard drives, display screens and more.
• Hands on tech support at the Houston Corporate office
• Provide remote tech support using remote tools; Bomgar/Remote Trust
• Being on time and working in a scheduled work shift with team members.
• Professional demeanor in a corporate work environment

What We’re Looking For

• 3–7+ years of IT hands on desktop support experience
• Good troubleshooting skills across Windows environments and common enterprise tools
• Experience with Active Directory, Microsoft O365, and Imaging tools.
• Familiarity with networking basics
• Good problem-solving
• Customer service
• Good communication skills (ability to articulate to the user successfully)

Where you'll be working

This position is based at Elior’s Houston, TX corporate headquarters. In office Monday – Friday.

Houston Corporate Office: 4920 Westway Park Blvd., Houston, TX 77041

Compensation Range

$26.00 to $28.90 per hour, based on experience.

Our Benefits

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Of

About Elior North America

Elior North America is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

We are committed to diversity and encourage applications from people of all backgrounds and abilities.

We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer

This job description can be revised by management as needed.