Experienced Desktop Support Tech - White-Glove Helpdesk

Elior; Houston (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

Elior North America in Houston, TX is seeking a Desktop Support Technician Level II to provide advanced end-user IT support and act as escalation point for Level II issues. This onsite role serves the Houston corporate office and partners with IT teams to ensure reliable computer systems.

Responsibilities include troubleshooting escalated tickets, imaging and deploying computers, maintaining hardware and inventory, supporting AD and Office 365, and delivering White Glove support to executives.

Qualifications

• 3–7+ years of IT hands on desktop support experience.
• Good troubleshooting skills across Windows environments and common enterprise tools.
• Experience with Active Directory, Microsoft O365, and Imaging tools.
• Familiarity with networking basics.
• Good problem-solving.
• Customer service.
• Good communication skills (ability to articulate to the user successfully).

Responsibilities

• Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk.
• Computer imaging, computer deployment, and computer recovery.
• Shipping and receiving computer equipment.
• Support enterprise and in house applications.
• Assist with system upgrades, patches, and maintenance activities.
• Partner with IT teams (network, security, systems) to resolve issues.
• Train and mentor junior support staff.
• Maintain and improve support documentation and processes.
• Adhering to company IT policies, procedures and checklists.
• Organization; maintain computer equipment and computer inventory.
• Ticketing system; managing a queue and prioritization of tickets.
• Time management.
• White Glove support for VIP, C levels and upper management.
• Advanced support for computer software in a corporate environment.
• Advanced support for computer hardware in a corporate environment.
• Hardware repairs of HP Laptop; keyboards, hard drives, display screens and more.
• Hands on tech support at the Houston Corporate office.
• Provide remote tech support using remote tools; Bomgar/Remote Trust.
• Being on time and working in a scheduled work shift with team members.
• Professional demeanor in a corporate work environment.

Skills

Desktop support

Troubleshooting

Active Directory

Microsoft 365

Imaging tools

Networking basics

Customer service

Communication skills

Job description

Elior North America in Houston, TX is seeking a Desktop Support Technician Level II to provide advanced end-user IT support and act as escalation point for Level II issues. This onsite role serves the Houston corporate office and partners with IT teams to ensure reliable computer systems.

Responsibilities include troubleshooting escalated tickets, imaging and deploying computers, maintaining hardware and inventory, supporting AD and Office 365, and delivering White Glove support to executives.