Technical Support Specialist

Lancer Hospitality; Houston (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Vision

UNUM benefits

Discount Program

Commuter Benefits

EAP

401k

Sick Time

Holiday Pay

Tuition Reimbursement

Paid Time Off

Job summary

Elior North America is seeking a Desktop Support Technician Level II to provide advanced end-user support and act as a Level II escalation point. The role partners with IT teams to ensure reliable service and system functionality, handling both software and hardware support in a corporate environment.

The position involves hands-on desk-side and remote support from the Houston/Minneapolis area, with standard office hours and a focus on VIP and executive support.

Qualifications

• 5+ years of IT hands-on desktop support experience.
• Strong troubleshooting across Windows environments and enterprise tools.
• Experience with Active Directory, Microsoft O365, and imaging tools.
• Familiarity with basic networking concepts.
• Good problem-solving and communication abilities.

Responsibilities

• Troubleshoot and resolve escalated Helpdesk/Service Desk tickets.
• Image, deploy, and recover computers; ship/receive equipment.
• Support enterprise and in-house applications; assist with upgrades and patches.
• Collaborate with IT teams to resolve issues and maintain docs.
• Provide VIP/upper-management level support and mentoring for staff.

Skills

Desktop support experience

Windows troubleshooting

Active Directory

Microsoft O365

Imaging tools

Networking basics

Problem solving

Communication skills

Tools

Bomgar remote tools

Job description

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Job Reference Number: 41977 Employment Type: Full-Time, Onsite Segment: Elior Corporate Brand: ENA Corporate Location: 1515 Central Ave NE, Minneapolis, MN 55113

(Mid-Level / Experienced Support)

Summary

The Desktop Support Technician Level II provides advanced technical support and serves as a (Helpdesk / Service Desk) escalation point for Level II support. This role partners closely with IT teams and business segments to ensure reliable end-user support and system functionality.

What You’ll Be Doing

• Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk
• Computer imaging, computer deployment, and computer recovery
• Shipping and receiving computer equipment
• Support enterprise and in house applications
• Assist with system upgrades, patches, and maintenance activities
• Partner with IT teams (network, security, systems) to resolve issues
• Train and mentor junior support staff
• Maintain and improve support documentation and processes
• Adhering to company IT policies, procedures and checklists
• Organization; maintain computer equipment and computer inventory
• Ticketing system; managing a queue and prioritization of tickets
• Time management
• White Glove support for VIP, C levels and upper management.
• Advanced support for computer software in a corporate environment
• Advanced support for computer hardware in a corporate environment
• Hardware repairs of HP Laptop; keyboards, hard drives, display screens and more.
• Hands on tech support at the Houston Corporate office
• Provide remote tech support using remote tools; Bomgar/Remote Trust
• Being on time and working in a scheduled work shift with team members.
• Professional demeanor in a corporate work environment

What We’re Looking For

• 5+ years of IT hands on desktop support experience
• Good troubleshooting skills across Windows environments and common enterprise tools
• Experience with Active Directory, Microsoft O365, and Imaging tools.
• Familiarity with networking basics
• Good problem-solving
• Good communication skills (ability to articulate to the user successfully)

Where you'll be working

This position is based at Elior’s Minneapolis, MN office. In office Monday – Friday.

Office Location: 1515 Central Ave NE, Minneapolis, MN 55113

Compensation Range

$26.00 to $28.90 per hour, based on experience.

• Medical (FT Employees)
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.