VIP Desk-Side IT Support Technician

Gr8ttek, LLC

Houston (TX)

On-site

USD 23,419 - 31,684

Full time

14 days+

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Job summary

Red Knight Solutions in Houston, TX is seeking a Desktop Support Specialist to provide end-user computing support for desktops, laptops, tablets, and printers. The role involves handling VIP assistance, desk-side service, and IMAC activities to ensure smooth IT operations.

Ideal candidates have 3+ years of end-user support experience, familiarity with ITIL, and an A+ certification is preferred. This is a long-term potential CTH opportunity with W2 pay of $20.00 per hour, conversion after about 6

Qualifications

3+ years of experience in end-user computing environments.
Experience with PCs, desktops, laptops, tablets, and printers.
Understanding of ITIL methodologies.
A+ certification is desired.

Responsibilities

Provide support to client-identified VIPs.
Responds to change management requests including installing new PC equipment and end-user deskside support.
3+ years experience performing IMAC activities.
Perform all assigned desk-side support activities.
Display strong technical and professional services skills at all times.
Meet customer service satisfaction levels and metrics per guidelines.
Proactively communicate with end-users and service desk staff regarding status and estimates.
Follow all documented service operations policies and procedures.