Desktop Support Technician I

Tech Partners; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Tech Partners in Oklahoma City seeks a Desktop Support Technician I to provide Tier I support across the organization, resolving hardware, software, OS, and connectivity issues. You will manage Microsoft 365 workloads and administer Active Directory, while handling IT asset management and desktop deployments.

The ideal candidate has 2+ years of desktop support experience, strong customer service skills, and a practical understanding of networking and endpoint devices.

Qualifications

• 2+ years of desktop support and help desk experience.
• Proficient with Windows 10/11 and Microsoft 365.
• Experience with Active Directory and password management.
• Basic networking concepts and connectivity troubleshooting.
• Experience with printers, monitors and endpoints.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier I desktop and technical support to end users.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support Microsoft 365 apps and user accounts.
• Manage user accounts and passwords via Active Directory.
• Document incidents and resolutions in the ticketing system.
• Prioritize requests to meet SLA expectations.
• Escalate complex issues when needed.
• Build, deploy, and configure desktop and laptop systems.
• Install software and user-specific configurations.
• Support mobile devices and MDM initiatives.
• Assist with IT asset management, inventory, and procurement.
• Identify recurring issues and report trends to IT leadership.
• Provide professional technical support to employees at all levels.

Skills

Windows 10/11

Desktop support

Microsoft 365

Active Directory

Networking basics

Printers & peripherals

Independent worker

Customer service

Remote support tools

Education

Associate degree in Computer Science/IT

Job description

About the job Desktop Support Technician I

Our client, a well-established organization in Oklahoma City, is seeking a Desktop Support Technician I to join their IT Operations team. This individual will play a key role in supporting end users across multiple locations, ensuring reliable technology services, quick issue resolution, and a positive support experience.

This is an excellent opportunity for an IT professional who enjoys hands-on technical support, troubleshooting, and working directly with users at all levels of the organization, including executive leadership.

What You'll Do

• Provide Tier I desktop and technical support for end users across the organization.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications and user accounts.
• Create, manage, and reset user accounts and passwords through Active Directory.
• Document incidents, resolutions, and updates within the ticketing system.
• Monitor and prioritize support requests to ensure service level expectations are met.
• Escalate complex technical issues when appropriate.
• Build, deploy, and configure desktop and laptop systems.
• Install and maintain software applications and user-specific configurations.
• Support mobile devices and mobile device management initiatives.
• Assist with IT asset management, inventory tracking, and equipment procurement.
• Identify recurring issues and communicate trends to IT leadership.
• Provide professional technical support to employees at all organizational levels.

What We’re Looking For

• 2+ years of desktop support, help desk, or technical support experience.
• Strong troubleshooting skills across Windows 10 and Windows 11 environments.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with Active Directory administration and password management.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience supporting printers, monitors, peripherals, and other endpoint devices.
• Ability to work independently while managing multiple priorities.
• Strong communication and customer service skills.
• Experience using remote support tools and ticketing systems preferred.

Preferred Qualifications

• Associate degree in Computer Science, Information Technology, or a related field.
• Knowledge of current and emerging technology trends.

Additional Information

This role requires the ability to move and set up computer equipment, including occasional lifting of heavier hardware and peripherals. Candidates must be able to pass applicable background and vehicle screening requirements.

Why Consider This Opportunity?

• Stable organization with a strong technology environment.
• Opportunity to support a diverse user base and gain broad technical experience.
• Collaborative team focused on delivering exceptional customer support.
• Exposure to enterprise technologies and infrastructure.