Senior Desktop Support Technician

University of California, Riverside; Riverside (CA); On-site; USD 79,000 - 136,000; Full time

Job summary

The Senior Desktop Support Technician at University of California, Riverside works on-site at the Main Campus and provides advanced desktop support for students, staff, and faculty. The role entails hardware/software installation, issue diagnosis and repair, and collaboration with ITS to deliver timely solutions in a higher education environment.

The incumbent will document requirements, assist in project scopes, mentor student staff, and contribute to the Knowledge Base while following campus

Qualifications

• Experience in desktop service including hardware and software installation, diagnosis and repair.
• Strong attention to detail, analytical and organizational skills with excellent written and verbal communications.

Responsibilities

• Provide high-level technical support to students, staff and faculty.
• Handle hardware and software installation, diagnosis and repair.
• Document system requirements and define project scopes.
• Assist in knowledge base creation and maintenance.
• Monitor helpdesk queues and triage tickets to meet ITS SLA.

Skills

Customer service

Analytical skills

Verbal communication

Job description

Overview

• Job ID 37200916
• Category Information Technology
• Organization Info Technology Solutions
• Department Computing Support Services
• Location Main Campus - UCR
• Salary $78,968 - $135,949
• Date Posted March 17, 2026
• Application Deadline Open Until Filled
• Schedule 8AM - 5PM
• Full/Part Time Full-time(100%)
• Level of Supervision General Direction
• Personnel Program Code Professional & Support Staff
• Other Information Qualifies for Employee Referral Bonus: No
• UC Internal Job No

Position Information

The Senior Desktop Support Technician will be part of a team that provides a high level of technical support to students, staff and faculty and has experience in desktop service including hardware and software installation, and diagnosis and repair; The incumbent must have a strong attention to detail, analytical and organizational skills with excellent written and verbal communications skills.The Senior Technician should be customer service focused and have interpersonal skills that would enable the ability to work with the campus community in a tactful, patient and courteous manner as well as demonstrated ability to work with colleagues in a higher education environment.This position will also be the highest tier of technical support between ITS and vendors for various hardware and software issues for campus stakeholders. The Senior Technician must possess and apply seasoned, professional business and technical expertise on complex aspects of various technical issues and administration of business applications, desktop hardware, point-of-sale, digital signage, and timekeeping hardware / software, as well as any new initiatives/projects that are implemented. This position is responsible for efficiently managing and performing the specification, installation, deployments and maintenance of computer hardware and software in both managed and non-managed environments.The incumbent will work collaboratively with our stakeholders (students, staff, faculty, alumni, affiliates, parents) and work directly with other ITS divisions to coordinate efforts and advocate for their customer on technical issues and projects. The Senior Technician must be a self-starter, demonstrate good judgement in selecting methods and techniques to obtain timely solutions, be able to work independently and collaborate with other units across campus as needed.The position will be responsible for documenting system requirements and defining scopes of projects as well as participate in the implementation of projects, evaluation of user needs, and defining technical problems to help in determining solutions.The Senior Technician is also responsible for supporting student staff by providing guidance, training and mentorship, through creation of Knowledge Base articles, adding relevant information to tickets that students can resolve with guidance, and by monitoring the helpdesk chat channels for unanswered questions. The Senior Technician will be expected to utilize approved UCR AI tools to streamline internal business processes, and to write, maintain, and improve campus Knowledge Base articles, as well as other projects as assigned.Incumbent will also be required to monitor and triage call and ticket queues to ensure customer calls and tickets are promptly addressed to adhere to ITS SLA. This position seeks to independently streamline, uphold and update processes when necessary with little supervision. The Senior Technician may act as a lead for certain tasks when the supervisors are absent or otherwise unavailable.This position is classified as on-site.

The full salary range for the Senior Desktop Support Technician is $78,967.70 - $135,948.54 annually. However, the pay scale for this position is up to $93,867.78 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.