Onsite Help Desk Lead - Desktop & Tech Support

CSI Companies; Winchester (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

CSI Companies in Winchester, VA is seeking a Lead Desktop Support Technician to lead a small team and provide hands-on end-user support for desktops, laptops, and mobile devices. The role focuses on hardware/software troubleshooting, basic networking, and ensuring reliable user experience across Windows and Office applications.

The ideal candidate has 5+ years in desktop support with leadership experience and a track record of customer service excellence in a fast-paced environment.

Qualifications

• 5+ years in Desktop Support, Help Desk, or IT Support.
• Lead or supervise teams and/or projects.
• Strong troubleshooting for hardware, software, and OS.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, wireless.

Responsibilities

• Lead projects and teams.
• Provide desktop and laptop end-user support.
• Troubleshoot hardware, software, printers, and peripherals.
• Install, configure, and maintain PCs, laptops, mobile devices.
• Support Windows OS and Microsoft Office.
• Diagnose basic network connectivity issues (Wi‑Fi, VPN, LAN).

Skills

Leadership

Troubleshooting

Hardware

Software

Networking basics

Tools

ServiceNow

Jira

Job description

CSI Companies in Winchester, VA is seeking a Lead Desktop Support Technician to lead a small team and provide hands-on end-user support for desktops, laptops, and mobile devices. The role focuses on hardware/software troubleshooting, basic networking, and ensuring reliable user experience across Windows and Office applications.

The ideal candidate has 5+ years in desktop support with leadership experience and a track record of customer service excellence in a fast-paced environment.