Help Desk Team Lead

CSI Companies; Winchester (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

CSI Companies in Winchester, VA is seeking a Lead Desktop Support Technician to lead a small team and provide hands-on end-user support for desktops, laptops, and mobile devices. The role focuses on hardware/software troubleshooting, basic networking, and ensuring reliable user experience across Windows and Office applications.

The ideal candidate has 5+ years in desktop support with leadership experience and a track record of customer service excellence in a fast-paced environment.

Qualifications

• 5+ years in Desktop Support, Help Desk, or IT Support.
• Lead or supervise teams and/or projects.
• Strong troubleshooting for hardware, software, and OS.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, wireless.

Responsibilities

• Lead projects and teams.
• Provide desktop and laptop end-user support.
• Troubleshoot hardware, software, printers, and peripherals.
• Install, configure, and maintain PCs, laptops, mobile devices.
• Support Windows OS and Microsoft Office.
• Diagnose basic network connectivity issues (Wi‑Fi, VPN, LAN).

Skills

Leadership

Troubleshooting

Hardware

Software

Networking basics

Tools

ServiceNow

Jira

Job description

Location: Winchester, VA (Onsite)

Position Overview

We are seeking a motivated and self-driven Leader for our Lead Desktop Support Technician to provide hands-on technical support leadership in a fast-paced environment. This individual will be responsible for leading members and troubleshooting hardware, software, and basic network issues while delivering excellent customer service. The ideal candidate is a self-starter who can work independently and has strong problem-solving skills. Leadership experience is required

Responsibilities

• Lead projects and teams
• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft Office applications, and standard business software.
• Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.

Required Qualifications

• 5+ years of Desktop Support, Help Desk, or IT Support experience.
• Lead or supervised teams and / or projects
• Strong troubleshooting skills for hardware, software, and operating systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Preferred Qualifications

• Experience with Active Directory and user account management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
• CompTIA A+, Network+, or similar certification preferred.