Desktop Support Specialist

SISL Global; Wilmington (DE); On-site; USD 55,000 - 75,000; Part time

Job summary

A leading IT services company located in Wilmington, DE is seeking a Desktop Support Technician. This role requires strong problem-solving skills and 3+ years of experience in desktop support. Responsibilities include providing second-level support for hardware and software, diagnosing technical issues, and mentoring junior staff. Relevant degrees and certifications are preferred.

Qualifications

• 3+ years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Relevant certifications such as CompTIA A+, Network+, or MCDST are a plus.

Responsibilities

• Provide second-level technical support for desktop/laptop issues.
• Diagnose and resolve advanced technical issues.
• Train and mentor junior support technicians.

Skills

Technical support

Problem-solving

Communication skills

Education

Associate's or bachelor's degree in information technology

Tools

Active Directory

Microsoft Office Suite

Job description

Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of Windows and Mac computers.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 3+ years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Location: Wilmington, DE