Desktop Support Analyst - INFORMATION TECHNOLOGY

International Executive Service Corps; Lawton, Northern (OK, KY); On-site; USD 42,000 - 62,000; Full time

Job summary

International Executive Service Corps in Oklahoma is seeking a Desktop Support Technician to assist staff across locations with technical support for desktops, applications and related technology. The role involves installation, testing of computer systems and peripherals, as well as maintenance and testing of workstations, laptops and accessories.

A degree is preferred, with 3+ years of workstation support, strong customer service, hardware/software troubleshooting, and HIPAA compliance

Qualifications

• Associates degree in Computer Science, MIS, or equivalent preferred; experience or certification may be substituted.
• 3+ years workstation support in a large production environment preferred.
• Customer Service experience required.
• Experience troubleshooting and replacing hardware on desktops and laptops.
• Experience installing software, patches, updates on desktops, laptops and peripherals.
• Experience troubleshooting basic network, software, and printing problems.
• Experience with workstation support under government security requirements (HIPAA).

Responsibilities

• Provide technical support for desktop computers, applications and related technology.
• Assist in installation and testing of computer systems and peripherals.
• Maintain and test workstations, laptops, peripherals and associated equipment.

Skills

Workstation support

Customer service

Hardware troubleshooting

Software installation

Network troubleshooting

Security compliance

Education

Associate degree in Computer Science or MIS

Job description

DEFINITION: The position assists staff at all CCHA locations with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of workstations, laptops, peripherals and associated equipment.

EDUCATION: Associates degree in Computer Science, MIS, or equivalent degree is preferred, although will consider applicable experience or certification in lieu of degree.

PREFERRED QUALIFICATIONS: 3+ years of workstation support experience in a large scale production environment preferred.

Customer Service Experience a must.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Experience installing software, patches, updates on Desktops, Laptops and peripherals.

Experience troubleshooting basic network, software, printing problems.

Demonstrated experience with workstation support in compliance with government security requirements (HIPPAA)