Senior Desktop Support Specialist

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Hancock Whitney Corp. in New Orleans, LA, is looking for a Senior Desktop Support Specialist to provide Level 2 desktop support for a variety of operating systems and peripherals. You will install hardware and software, diagnose issues, and train users on proper usage.

The role requires a Bachelor's degree and 2–4 years of related experience, with occasional on-call work and potential travel. Strong communication skills in English are essential.

Qualifications

• Bachelor's degree and 2–4 years related experience required.
• Ability to communicate effectively in English, both written and spoken.
• Strong troubleshooting and user training skills.

Responsibilities

• Provide Level 2 desktop support for hardware, software and peripherals.
• Install and configure hardware such as monitors, keyboards and printers on user premises.
• Diagnose and resolve OS and application issues, and document resolutions.
• Instruct users on equipment and software usage and best practices.
• Coordinate with Help Desk, Network Services and other IT teams.
• May be required to work nights, weekends or be on-call; some travel may be needed.

Skills

Desktop support

Windows OS

Hardware setup

Software installation

Education

Bachelor's degree

Job description

## Senior Desktop Support SpecialistApplylocations: UNO Center - New Orleans, LAtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 29, 2026 (24 days left to apply)job requisition id: R016334Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs.Develop in depth knowledge of database and database structures to provide application support for the business units.Monitors systems in the business unit and resolves errors and inefficiencies.Provide (Level 2) support for departments that have logged problem calls with the Service Desk.Accepts and updates call tickets as appropriate.Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.Enters commands and observes system functions to verify correct system operation.Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Instructs users in use of equipment, software and manuals.Coordinates activities with help desk, network services or other information systems groups.Replaces defective or inadequate software packages.Refers major hardware problems to service personnel for correction.**Secondary Duties** Develops in-depth knowledge of applications used by other business units as assigned.Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.May be asked to work nights, weekends and holidays.May be included in an on-call rotation.Provides guidance and mentoring to Desktop Services technicians and team members.Provides level 1 support as needed.Some travel may is required.**Supervisory Responsibilities** This job has no supervisory responsibilities.**Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Education and/or Experience** Bachelor's degree from a four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience**Language Skills** Ability to communicate effectively orally and in writing using the English language; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicEqual Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.