Senior Desktop Support Specialist

Stack's Bowers Galleries; Costa Mesa (CA); On-site; Full time

Job summary

A leading company in the luxury goods and jewelry sector is seeking a Senior Desktop Support Specialist to provide high-quality IT support for staff across multiple locations. The successful candidate will be responsible for troubleshooting, maintaining computer systems, and assisting with live and online auctions. With a focus on excellent customer service and technical efficiency, this full-time role offers a competitive salary and comprehensive benefits. Ideal applicants will have extensive experience in desktop support and a relevant educational background.

Benefits

Health Insurance

Flexible Spending Account

Health Saving Account

Paid vacation and holidays

401K Plan with Company Match

Qualifications

• 8+ years of experience in desktop support or a similar role.
• Hands-on experience with Microsoft Windows 10/11 and macOS.
• Familiarity with Office 365 and networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide white-glove IT support and troubleshoot hardware/software issues.
• Assist during live and online auctions with all technology needs.
• Document technical processes and maintain a knowledge base.

Skills

Problem Solving

Communication

Customer Service

Education

Associate's or Bachelor's degree in IT, Computer Science, or related field

Tools

Jira

Microsoft 365

ServiceNow

Job description

Join to apply for the Senior Desktop Support Specialist role at Stack's Bowers Galleries

Join to apply for the Senior Desktop Support Specialist role at Stack's Bowers Galleries

The Senior Desktop Support Specialist is responsible for providing frontline support to internal staff members across multiple locations, ensuring that all hardware and software issues are resolved efficiently. This role involves troubleshooting, installing, maintaining, and upgrading computer systems, providing end-user support, and directly supporting both live and online auctions.

Essential Job Duties/Responsibilities

• Provide white-glove IT support to employees, ensuring all their technical needs are met with the highest level of care and responsiveness.
• Provide day-to-day technical support for desktops, laptops, printers, mobile devices, and other hardware.
• Provide IT support during live and online auctions, ensuring all technology performs smoothly.
• Support the Griffin Studios in Costa Mesa, assisting with any studio-related technical issues.
• Assist with the relocation of employees, including physical moves, setting up workstations, and maintaining IT equipment.
• Perform hardware-related tasks such as changing toner cartridges, computer deployments, and setting up tablets, scanners, and printers.
• Deploy and support network switches, troubleshoot basic network connectivity issues, and ensure robust IT infrastructure.
• Assist with software installation, configuration, and updates, including Microsoft 365 applications.
• Respond to help desk tickets and resolve technical issues in a timely manner, ensuring minimal downtime for employees.
• Assist in the setup and management of user accounts, permissions, and passwords in Azure Active Directory and Microsoft 365.
• Document technical processes and maintain a knowledge base for common issues and resolutions.
• Provide training to staff on best practices and tools for IT security.
• Maintain and manage an inventory of IT assets, including hardware and software licenses.
  
  

Required Skills/Proficiencies

• Jira for managing up and updating tickets
• Strong problem-solving skills with attention to detail
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently as well as in teams
• Strong customer service orientation with the ability to handle stressful situations calmly
• Experience supporting VoIP communication systems
• Understanding of security best practices in a corporate environment
• Experience working in a cloud-based environment (Azure. AWS)
  
  

Education And Experience

• Associate's or Bachelor's degree in IT, Computer Science, or related field preferred, or equivalent work experience.
• 8+ years of experience in desktop support or a similar role.
• Hands-on experience with Microsoft Windows 10/11 and macOS operating systems.
• Familiarity with Office 365, Teams, SharePoint, and other Microsoft 365 services.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience working with ticketing systems and remote support tools (e.g., ServiceNow, Zendesk).
  
  

Salary Range: $33.65 per hour - $40.86 / per hour

Benefits

Health Insurance - Including: Medical, vision, dental, life insurance, AD& D, Disability Insurance

Flexible Spending Account

Health Saving Account

Employee Assistance

Paid vacation and holidays

401K Plan W/Company Match

Schedule

Monday to Friday

Overtime Available

Ability To Commute/relocate

Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In office

Equal Opportunity Employer. Candidates must be authorized to work in U.S. Thorough background check. This is a full-time position. No recruiters.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail Luxury Goods and Jewelry

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