Senior Desktop Support Pro — On-Call System Troubleshooter

Hancock Whitney; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Hancock Whitney in New Orleans seeks an IT professional to provide Tier 2 desktop and software support across the bank. You will troubleshoot hardware, software, and user issues, install packages, and coordinate with help desk and network teams to ensure smooth operation.

The role requires a Bachelor's degree and 2–4 years of related experience, strong English communication, and willingness to work nights or be on-call as needed.

Qualifications

• Bachelor's degree from a four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate effectively orally and in writing in English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Responsibilities

• Provides Level 2 support for departments that have logged problem calls with the Service Desk.
• Installs or assists in installation of hardware and peripheral components on user premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computers.

Education

Bachelor's degree

Job description

Hancock Whitney in New Orleans seeks an IT professional to provide Tier 2 desktop and software support across the bank. You will troubleshoot hardware, software, and user issues, install packages, and coordinate with help desk and network teams to ensure smooth operation.

The role requires a Bachelor's degree and 2–4 years of related experience, strong English communication, and willingness to work nights or be on-call as needed.