Senior Desktop Support — Onsite IT & Client Center

Virtual Service Operations; East Camden (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

Virtual Service Operations is seeking a Senior Desktop Support professional to join our East Camden, Arkansas team. You will handle workstations, imaging, moves and changes, and ensure smooth IT operations for our client.

The role emphasizes strong communication, reliability, and hands-on problem solving, with on-site duties and opportunity to grow within a supportive, customer-focused environment.

Qualifications

• Previous working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC - PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction.

Skills

Desktop Support

PC Imaging

Change Management

Incident Management

Communication

Troubleshooting

Team Collaboration

On-site Support

Software Break Fix

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Virtual Service Operations is seeking a Senior Desktop Support professional to join our East Camden, Arkansas team. You will handle workstations, imaging, moves and changes, and ensure smooth IT operations for our client.

The role emphasizes strong communication, reliability, and hands-on problem solving, with on-site duties and opportunity to grow within a supportive, customer-focused environment.