Senior Desktop & Network Support Engineer (Onsite)

Continuserve; Buford (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

ContinuServe is seeking a Senior Desktop Support Engineer to deliver day-to-day on-site desktop, laptop, printer, and network support at a client location five days per week, with remote assistance as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.

Responsibilities include maintaining IT infrastructure, coordinating with vendors, and ensuring SLA commitments while delivering world-class service.

Qualifications

• 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices.
• 3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti.
• Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption.
• Experience managing and administering telecommunications systems is required.

Responsibilities

• Provide day-to-day support of desktop, laptops, printers, networks, and servers.
• Support the client’s IT infrastructure both remotely and on-site.
• Work with vendors to resolve technical problems with desktop computing equipment and software.
• Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service.
• Troubleshoot and resolve network and system issues, on-premise or remote.

Skills

Windows networking

Firewall & switching

Server administration

Education

A.A. degree or equivalent experience

Tools

Meraki

Ubiquiti

Job description

ContinuServe is seeking a Senior Desktop Support Engineer to deliver day-to-day on-site desktop, laptop, printer, and network support at a client location five days per week, with remote assistance as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.

Responsibilities include maintaining IT infrastructure, coordinating with vendors, and ensuring SLA commitments while delivering world-class service.