Onsite Desktop Support Specialist – Middletown, CT

Virtual Service Operations; Middletown (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Virtual Service Operations seeks a Desktop Support professional to join our Middletown, CT team. You will support workstation operations, image loads, asset tagging, printer support and ITSM updates to ensure customer satisfaction.

Training will be provided; prior desktop support is helpful, with knowledge of PC imaging and change/incident management. Onsite work is required in Middletown, CT.

Qualifications

• Previous working experience in Desktop Support is desired, however training will be provided for all entry-level new hires.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC - PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned.

Skills

Excellent communicator

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Virtual Service Operations seeks a Desktop Support professional to join our Middletown, CT team. You will support workstation operations, image loads, asset tagging, printer support and ITSM updates to ensure customer satisfaction.

Training will be provided; prior desktop support is helpful, with knowledge of PC imaging and change/incident management. Onsite work is required in Middletown, CT.