Senior Desktop Support Lead — Windows & End-User

BlueSky Resource Solutions; Bedford (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology support company located in New Hampshire is seeking an experienced Desktop Support Analyst. The role involves providing technical support across various end-user devices and managing hardware, software, and connectivity issues. The ideal candidate will have 5+ years of experience in desktop support, a strong understanding of Windows environments, and familiarity with Active Directory and ServiceNow. This position is integral to enhancing service delivery and improving user experiences within the organization.

Qualifications

• 5+ years of experience in desktop support or IT help desk roles.
• Strong hands-on experience with laptops, printers, mobile devices.
• Experience using Active Directory for user management.

Responsibilities

• Provide hands-on support for desktops, laptops, printers, and phones.
• Troubleshoot and resolve hardware and software issues.
• Manage and resolve incidents through ServiceNow.

Skills

Troubleshooting

Customer Service

Problem-solving

Technical Communication

Tools

Active Directory

ServiceNow

Windows environments

Job description

A technology support company located in New Hampshire is seeking an experienced Desktop Support Analyst. The role involves providing technical support across various end-user devices and managing hardware, software, and connectivity issues. The ideal candidate will have 5+ years of experience in desktop support, a strong understanding of Windows environments, and familiarity with Active Directory and ServiceNow. This position is integral to enhancing service delivery and improving user experiences within the organization.