Desktop Support Specialist

Cantor Fitzgerald; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k)

Vision insurance

Medical insurance

Job summary

A prominent financial services firm is seeking a Desktop Support Analyst to maintain desktop infrastructure and support users across multiple business lines. The ideal candidate will have at least 5 years of experience in desktop support, strong troubleshooting skills, and the ability to work independently and collaboratively. This full-time position offers comprehensive benefits including 401(k) and medical insurance.

Qualifications

• Minimum of 5 years of desktop support experience, ideally in financial services.
• Relevant certifications such as Microsoft MCP, MCSA, or ITSM are a plus.

Responsibilities

• Provide IT support to users across the Americas region.
• Respond to desktop support requests via multiple channels.
• Install, upgrade, and troubleshoot Windows systems.

Skills

Windows desktop technologies

Desktop hardware troubleshooting

Networking concepts (TCP/IP, DNS)

Microsoft Office applications

Linux and macOS systems

Education

Associate’s Degree in Computer Science or related field

Job description

Base pay range

$75,000.00/yr - $85,000.00/yr

Role Summary

Cantor Fitzgerald is seeking a hands‑on and technically proficient Desktop Support Analyst to provide comprehensive support to front and back office staff across multiple business lines. This individual will play a key role in maintaining desktop infrastructure, resolving technical issues, and ensuring a high level of user satisfaction. The role requires strong troubleshooting skills, excellent communication, and the ability to work both independently and collaboratively.

Key Accountabilities

• Provide IT support to users across the Americas region.
• Respond to desktop support requests via phone, email, and service ticketing systems.
• Install, upgrade, and troubleshoot Windows operating systems, hardware, and authorized software applications.
• Perform routine preventative maintenance on desktop systems and peripherals.
• Assist with facilities‑related tasks including moves, adds, and changes.
• Manage support tickets efficiently—raising, updating, and closing them in a timely manner.
• Participate in global IT projects and contribute to their implementation.
• Deliver both on‑site and remote support as needed.
• Communicate effectively with team members regarding technical issues, procedures, and documentation.

Knowledge & Skills

• Strong understanding of Windows desktop technologies.
• Proficiency in desktop and laptop hardware troubleshooting.
• Intermediate knowledge of networking concepts including TCP/IP and DNS.
• Skilled in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Familiarity with server, voice, and communications infrastructure.
• Experience with multiple operating systems including Windows, Linux, and macOS.
• Understanding of audio/video conferencing technologies.
• Exposure to market data applications and services.
• Relevant certifications such as Microsoft MCP, MCSA, or ITSM are a plus.
• Comfortable working with Apple products (Mac, iPad, iPhone).

Experience

• Associate’s Degree in Computer Science or a related field, or equivalent professional experience.
• Minimum of 5 years of desktop support experience, ideally within a financial services environment.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Benefits

• 401(k)
• Vision insurance
• Medical insurance