Senior Desktop Support Lead - Windows & AD/O365

Insight Health Systems; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid Sick Time

Paid Vacation Time

Health, vision & dental benefits

Short- and long-term disability insurance

Job summary

A healthcare organization is looking for a Level 2 Senior Desktop Support Technician in Chicago. This full-time role offers a pay range of $55,000 to $65,000 per year and requires providing technical support, troubleshooting issues, and managing systems like Active Directory and Office 365. Candidates should have at least 2 years of experience and strong skills in problem-solving and communication. Benefits include paid sick time and health insurance eligibility after 30 days.

Qualifications

• Minimum of 2 years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Excellent troubleshooting skills with the ability to diagnose technical issues.

Responsibilities

• Provide Level 2 technical support to end-users across the organization.
• Troubleshoot and resolve hardware and software issues efficiently.
• Administer Active Directory and manage Office 365 portal.

Skills

Windows operating systems knowledge

Microsoft Office Suite proficiency

Active Directory management

Strong troubleshooting skills

Ability to work independently

Excellent communication skills

Team collaboration

Ring Central phone system experience

Experience with GPO

Education

2+ years of desktop support experience

Relevant certifications (CompTIA A+, etc.)

Job description

A healthcare organization is looking for a Level 2 Senior Desktop Support Technician in Chicago. This full-time role offers a pay range of $55,000 to $65,000 per year and requires providing technical support, troubleshooting issues, and managing systems like Active Directory and Office 365. Candidates should have at least 2 years of experience and strong skills in problem-solving and communication. Benefits include paid sick time and health insurance eligibility after 30 days.