Desktop Support Specialist

Insight Global; Rosemont (IL); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A recruitment agency is seeking an IT Technical Support Specialist in Rosemont, IL. Candidates must have strong experience in Windows support and troubleshooting. This position offers a flexible pay range and comprehensive benefits including medical and 401(k). Ideal candidates will have hands-on experience and excellent problem-solving skills. Full-time employment with potential for permanent hire.

Qualifications

• 3-5 years of Microsoft hands-on Windows Support experience required.
• 2+ years of Active Directory experience at the user level.
• Experience troubleshooting network connectivity at the PC level.

Responsibilities

• Provide IT technical support for end users.
• Support local and remote PC and mobile hardware/software.
• Install software and peripherals on corporate workstations.

Skills

Microsoft Windows Support

Office / Office 365 support

Active Directory

Network troubleshooting

Printer and peripheral troubleshooting

Tools

SCCM

Microsoft Certifications

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/yr - $27.00/yr

Direct message the job poster from Insight Global

Duration: Long Term Contract - 1+ year to Hire

Compensation:

$20.00/hour to $27.00/hour.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Desired Skills:

• 3-5 years of Microsoft hands on Windows Support
• 3+ years of office / Office 365 support
• 2+ years’ experience with Active Directory -- at the user level
• Experience troubleshooting network connectivity at the PC level
• Experience troubleshooting Printers, scanners, and other peripheral devices

Bonus Experience:

• SCCM experience
• Microsoft Certifications
• Undergraduate Degree
• Strong Documentation Skills

Day to day:

The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT

technical support, allowing end users to accomplish their business tasks. Supports local and

remote PC and mobile hardware and software, via direct or remote contact with the hardware

and/or the end user, as well as performing network system administration.

This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.

Plans, implements, monitors and supports corporate hardware and software infrastructure.

Deploys, administers, and supports corporate and remote office servers/desktops.

Performs advanced system and user administration for the entire organization and design.

Installs software and peripheral equipment onto corporate workstations. Manages and installs

appropriate operating system and software upgrades, patches, printers, drivers, etc.

Provides third-level support for issues which are escalated by the second-level service delivery

team and first-level helpdesk. Resolves complex end-user requests for installs, problem

diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware

install and upgrades.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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