Senior Desktop Support Specialist – Financial Services

Stefanini North America and APAC; Chicago (IL); On-site; USD 60,000 - 80,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

An IT services provider in Chicago is seeking an experienced Desktop Support Specialist to provide essential IT support. You will analyze and resolve desktop issues, install and troubleshoot client devices, and maintain high customer service levels. Ideal candidates will have 5+ years in desktop support and excellent communication skills. This is a contract position offering a collaborative work environment.

Qualifications

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PCs, and laptops.
• Excellent proven track record supporting clients in a financial environment.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site diagnosis and resolution of desktop problems.
• Utilize the ticket management system to record, update and resolve tickets.

Skills

Desktop Support experience

Windows/MAC OS support

Hardware/Software Troubleshooting

Strong Communications Skills

Customer service approach

Tools

ServiceNow

Windows 7/10/11

iOS

Android

Job description

An IT services provider in Chicago is seeking an experienced Desktop Support Specialist to provide essential IT support. You will analyze and resolve desktop issues, install and troubleshoot client devices, and maintain high customer service levels. Ideal candidates will have 5+ years in desktop support and excellent communication skills. This is a contract position offering a collaborative work environment.