Senior Desktop Support Technician

Insight Health Systems; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid Sick Time

Paid Vacation Time

Health, vision & dental benefits

Short- and long-term disability insurance

Job summary

A healthcare organization is looking for a Level 2 Senior Desktop Support Technician in Chicago. This full-time role offers a pay range of $55,000 to $65,000 per year and requires providing technical support, troubleshooting issues, and managing systems like Active Directory and Office 365. Candidates should have at least 2 years of experience and strong skills in problem-solving and communication. Benefits include paid sick time and health insurance eligibility after 30 days.

Qualifications

• Minimum of 2 years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Excellent troubleshooting skills with the ability to diagnose technical issues.

Responsibilities

• Provide Level 2 technical support to end-users across the organization.
• Troubleshoot and resolve hardware and software issues efficiently.
• Administer Active Directory and manage Office 365 portal.

Skills

Windows operating systems knowledge

Microsoft Office Suite proficiency

Active Directory management

Strong troubleshooting skills

Ability to work independently

Excellent communication skills

Team collaboration

Ring Central phone system experience

Experience with GPO

Education

2+ years of desktop support experience

Relevant certifications (CompTIA A+, etc.)

Job description

Senior Desktop Support Technician

Insight Health Systems is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team at Insight Hospital and Medical Center in Chicago.

Pay Range

Base pay: $55,000.00 – $65,000.00 per year. (Actual pay will be based on your skills and experience.)

Job Details

Full‑time, Monday‑Friday 9:00 a.m. – 5:00 p.m. (FTE). Availability on call for weekends and off‑hours support may be required.

Responsibilities

• Provide Level 2 technical support to end‑users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
• Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
• Administer Active Directory, including user accounts, group policies, and security permissions.
• Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
• Monitor and maintain printers, ensuring optimal performance and availability.
• Manage file servers, including permissions, access controls, and storage allocation.
• Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
• Collaborate with IT team members and other departments to implement and support technology solutions.
• Document support processes, procedures, and troubleshooting steps.
• Continuously improve technical capabilities by staying current with new technologies (e.g., AppLocker, Windows Firewall, BitLocker, VBScript/PowerShell scripting, DNS, DHCP).
• Oversee daily operations and act as the point of contact for all desktop team escalations.
• Act as a team lead for projects and daily tasks.
• Be willing to be on call as needed on weekends and after‑hours for support.

Qualifications

• Minimum of 2 years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
• Experience with the Ring Central phone system, including configuration and troubleshooting.
• Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
• Strong communication and interpersonal skills, with the ability to interact professionally with end‑users of all levels.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Benefits

• Paid Sick Time – effective 90 days after employment.
• Paid Vacation Time – effective 90 days after employment.
• Health, vision & dental benefits – eligible 30 days after employment (effective the 1st of the following month).
• Short‑ and long‑term disability and basic life insurance – after 30 days of employment.

Insight Employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology