Senior Desktop Support Engineer — VIP IT Support

Leidos Inc; Jacksonville (FL); On-site; USD 41,000 - 45,000; Full time

Job summary

Leidos in Jacksonville, FL is seeking a Senior-level Desktop Support Technician to support a government site as part of the Field Services Premier Support team.

The role requires PowerShell and Windows Server administration, hands-on desk-side support, and the ability to work with VIP customers. Travel may be required.

Candidates must be a US citizen with DoD clearance and meet 8570 IAT Level II, with strong customer service and enterprise IT experience.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage share drives and public folder permissions
• Perform Logical Moves
• Exchange account management
• User Account management
• PowerShell Scripting
• Distribution and Security Group management
• Possess some knowledge of Microsoft 365, Microsoft Operation Systems, Active Directory, and Power Shell
• Possess some knowledge of Blackberry/iPhone/Android mobility solutions
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Assist junior technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
• Assist other teams to troubleshoot and resolve local and network-connected MFD/printers
• Assist other teams in troubleshooting and resolving VoIP and VTC issues
• Work directly with VIP and executive-level customers to provide premier computer support
• Some travel required

Skills

PowerShell

Windows Server

Active Directory

Microsoft 365

Education

High School Diploma

Tools

HP Service Manager

Remedy

Job description

Leidos in Jacksonville, FL is seeking a Senior-level Desktop Support Technician to support a government site as part of the Field Services Premier Support team.

The role requires PowerShell and Windows Server administration, hands-on desk-side support, and the ability to work with VIP customers. Travel may be required.

Candidates must be a US citizen with DoD clearance and meet 8570 IAT Level II, with strong customer service and enterprise IT experience.