Senior Desktop Support Technician – On-Site IT (DoD Secret)

Leidos Inc; Norco (CA); On-site; USD 45,460 - 49,593; Full time

Job summary

Leidos in Norco, CA is seeking a Mid-level Desktop Support Technician to join the Field Services team supporting a government site. You will provide desk-side support, troubleshoot and repair IT devices, and interact with VIP and executive-level customers to deliver premier IT service.

The role requires US citizenship, DoD Secret clearance, a HS diploma with 5+ years of relevant experience, and Security+ or higher.

Qualifications

• Must be a US Citizen and possess a DoD Secret Clearance.
• HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
• Valid DoD 8570 IAT Level II: Security+ or higher Certification.
• Must demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS, version 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Responsibilities

• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Assist junior technicians in resolving complex issues.
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.
• Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.
• Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activating and configuring network switch ports).
• Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.
• Work directly with VIP and executive-level customers to provide premier computer and network support.

Skills

US Citizenship

DoD Secret Clearance

Customer service

Communication

Networking basics

Windows 11

Education

HS diploma

Tools

HP Service Manager

Remedy

Job description

Leidos in Norco, CA is seeking a Mid-level Desktop Support Technician to join the Field Services team supporting a government site. You will provide desk-side support, troubleshoot and repair IT devices, and interact with VIP and executive-level customers to deliver premier IT service.

The role requires US citizenship, DoD Secret clearance, a HS diploma with 5+ years of relevant experience, and Security+ or higher.