On-Site Desktop Support Technician – Field IT

Leidos; Patuxent Highland (MD); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking a CLIN 25 Mid-level Desktop Support Technician to support a government site at Patuxent River, MD. You will provide desk-side support, troubleshoot hardware and software, and resolve tickets in a fast-paced Field Services environment.

Candidates must be a US citizen with DoD Secret clearance, a high school diploma with 4+ years experience, and a Security+ (or higher) credential. Strong customer service and communication skills are essential, along with basic network

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket‑handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software‑related concerns
• Ensure customer‑related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi‑Function Devices, printers, and other hardware components
• Assist other technicians in resolving complex issues

Skills

Customer service

Oral and written communication

Basic network troubleshooting

Windows 10 proficiency

Education

High School Diploma

DoD 8570 IAT Level II: Security+ or higher

Tools

HP Service Manager

Remedy

Job description

Leidos is seeking a CLIN 25 Mid-level Desktop Support Technician to support a government site at Patuxent River, MD. You will provide desk-side support, troubleshoot hardware and software, and resolve tickets in a fast-paced Field Services environment.

Candidates must be a US citizen with DoD Secret clearance, a high school diploma with 4+ years experience, and a Security+ (or higher) credential. Strong customer service and communication skills are essential, along with basic network