Senior On-Site Desktop Support Technician — VIP IT

Koitecc Solutions; Norco (CA); On-site; USD 45,000 - 50,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norco, CA. The role involves desk-side support, troubleshooting, and repair of IT devices for VIP and executive customers.

Candidates must have a DoD Secret Clearance, HS diploma with experience, and proficiency with Windows 11, ticketing systems, and basic network troubleshooting. The position requires lifting, confined spaces, and travel to remote locations as needed.

Qualifications

• Must be a US Citizen and possess a DoD Secret Clearance.
• HS diploma with 5+ years of relevant experience; additional education/certs may be considered in lieu of experience.
• DoD 8570 IAT Level II: Security+ or higher Certification.
• Experience with IT Enterprise Operations.
• Experience with Microsoft Windows OS, version 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Responsibilities

• Provide desk-side IT support to users, troubleshoot and resolve hardware/software issues.
• Assist junior technicians and manage customer tickets within SLAs.
• Diagnose and resolve L1 network issues and activate/configure switch ports.
• Support VoIP/VTC issues and collaborate with other teams.
• Engage with VIP/executive customers to deliver premier IT support.

Skills

DoD Secret Clearance

Windows 11

Ticketing Systems

Network Troubleshooting

Security+ Certification

IT Enterprise Operations

Customer Service

Written and Oral Communication

Education

High School Diploma

Tools

HP Service Manager

Remedy

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norco, CA. The role involves desk-side support, troubleshooting, and repair of IT devices for VIP and executive customers.

Candidates must have a DoD Secret Clearance, HS diploma with experience, and proficiency with Windows 11, ticketing systems, and basic network troubleshooting. The position requires lifting, confined spaces, and travel to remote locations as needed.