Senior Desktop Support Engineer – Keep Teams Connected

Midland Credit Management, an Encore Capital Group Company; Phoenix (AZ); On-site; USD 60,000 - 76,000; Full time

Job summary

Midland Credit Management seeks a Sr. Associate - Desktop Support to provide dedicated technology infrastructure support to business units. The role is day-to-day and highly transactional, focusing on quick issue resolution to keep business processes running smoothly.

Responsibilities include delivering infrastructure support to business units and ensuring minimal disruption to workflows. A Bachelor’s degree in computer-related fields and 3 years of IT experience are typical requirements, with

Qualifications

• Typically 3 years business experience.
• 2-4 years of experience with Windows 7, Office 2010, AS400 client applications, PBX Administration, SCCM, Malware/Virus protection, Active Directory administration, Video Conferencing Systems.

Responsibilities

• Provide quick and efficient technical support without disruption to business flow.
• Supply technology infrastructure support to business units.

Skills

Executional capabilities

Guideline adherence

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology

Master or Advanced degree in related fields

Tools

Windows 7

Microsoft Office 2010

AS400 client applications

PBX Administration

Microsoft SCCM

Active Directory administration

Video Conferencing Systems

Job description

Midland Credit Management seeks a Sr. Associate - Desktop Support to provide dedicated technology infrastructure support to business units. The role is day-to-day and highly transactional, focusing on quick issue resolution to keep business processes running smoothly.

Responsibilities include delivering infrastructure support to business units and ensuring minimal disruption to workflows. A Bachelor’s degree in computer-related fields and 3 years of IT experience are typical requirements, with