Senior Desktop & IT Systems Support Engineer

BBVA; New York (NY); On-site; USD 100,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Discretionary bonus

Job summary

A financial services company in New York seeks a Desktop Support Engineer to manage daily technical support for desktop computers and applications. The role requires a Bachelor's degree and over 8 years of relevant experience. Candidates must have deep knowledge of Windows OS and proficiency in IT Service Management. A generous compensation package, including a salary range of $100,000 to $118,000 and additional benefits, is offered.

Qualifications

• 8+ years of relevant experience required.
• Experience with Windows imaging and troubleshooting.
• Fluency in Spanish is a plus.

Responsibilities

• Support day-to-day operations on the service desk.
• Supervise Information Systems and Security services.
• Handle end-user problems related to phone/turret system and network.

Skills

Windows operating system

IT Service Request Management

Mobile Device Management

Cisco Phone Systems

Interpersonal communication skills

Organizational skills

Problem-solving skills

Networking

Education

Bachelor's degree (B.A or B.S.)

Tools

BMC Helix

Service Now

Qualys vulnerability management

SQL

Job description

A financial services company in New York seeks a Desktop Support Engineer to manage daily technical support for desktop computers and applications. The role requires a Bachelor's degree and over 8 years of relevant experience. Candidates must have deep knowledge of Windows OS and proficiency in IT Service Management. A generous compensation package, including a salary range of $100,000 to $118,000 and additional benefits, is offered.