Senior Desktop Support Specialist

Encore Capital Group; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition Assistance

Healthcare Insurance

Paid Time Off

Job summary

Encore Capital Group in the United States is seeking a Sr. Associate - Desktop Support to deliver dedicated technology infrastructure support for business units.

This role is day-to-day, highly transactional and aims to minimize disruption while maintaining service levels. Responsibilities include providing rapid technical support, maintaining Windows/Office environments, and supporting Active Directory, SCCM, and conferencing systems across the enterprise.

Qualifications

• Bachelor, or Master-level degrees in CS/IS/IT/SE as listed.
• Strong executional capabilities and readiness for more responsibility.
• Experience with Windows, Office, and enterprise tools as specified.

Responsibilities

• Provide quick and efficient technical support without disrupting business flow.
• Supply technology infrastructure support to business units.

Education

Bachelor; Computer Science

Master; Computer Science

Information Systems

Information Technology

Software Engineering

Tools

Windows 7

Microsoft Office 2010

AS400 client applications

PBX Administration

Microsoft SCCM

Malware/Virus protection

Active Directory administration

Video Conferencing Systems

Job description

Encore Capital Group in the United States is seeking a Sr. Associate - Desktop Support to deliver dedicated technology infrastructure support for business units.

This role is day-to-day, highly transactional and aims to minimize disruption while maintaining service levels. Responsibilities include providing rapid technical support, maintaining Windows/Office environments, and supporting Active Directory, SCCM, and conferencing systems across the enterprise.