Senior Desktop Support Specialist - Windows & MDT Expert

Bridgehead IT LLC; San Antonio (TX); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Bridgehead IT is seeking a Senior Desktop Support Specialist III to serve as a senior technical resource within the support team, delivering advanced troubleshooting, mentoring junior staff, and supporting desktop infrastructure deployments.

The role is ticket-driven and includes participation in an on-call rotation and after-hours support as needed, with responsibilities spanning remote and on-site client environments and cross-functional collaboration.

Qualifications

• 5–7+ years in desktop or technical support, enterprise or MSP preferred.
• Strong Windows 10/11, M365, and desktop mgmt tools expertise.
• AD, GP, DNS/DHCP, and basic networking knowledge.
• Proficient with remote support tools and ticketing systems.
• Experience with MDT/Autopilot deployment tools.
• Excellent troubleshooting, communication, and customer service skills.

Responsabilités

• Provide expert-level desktop support for hardware, software, OS, and peripherals.
• Serve as escalation point for Desktop Support Specialists I and II.
• Troubleshoot Windows, Office 365, VPN, and endpoint security issues.
• Lead workstation deployments, refreshes, and small-scale projects.
• Build and maintain deployment images and processes.
• Support client environments remotely and on-site with minimal disruption.
• Manage tickets with documentation, time entries, and timely resolution.
• Contribute to knowledge base, procedures, and cross-team projects.
• Coordinate with Network/Server/Cloud/Security teams on tickets.
• Assist onboarding/offboarding, provisioning, and equipment config.
• Support endpoint compliance, patch management, and antivirus/EDR.
• Participate in on-call rotation and after-hours coverage.

Connaissances

Windows 10/11

Microsoft 365

Active Directory

Group Policy

DNS/DHCP

Remote support tools

Ticketing systems

Formation

Microsoft MD-102

Microsoft AZ-104

Outils

MDT

Autopilot

Description du poste

Bridgehead IT is seeking a Senior Desktop Support Specialist III to serve as a senior technical resource within the support team, delivering advanced troubleshooting, mentoring junior staff, and supporting desktop infrastructure deployments.

The role is ticket-driven and includes participation in an on-call rotation and after-hours support as needed, with responsibilities spanning remote and on-site client environments and cross-functional collaboration.