Senior Desktop Support Engineer | IT & ServiceNow Expert

V Group Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

V Group Inc. is seeking a Desktop Support Expert/Specialist in Raleigh, NC for a 12-month engagement. The role requires extensive experience with computer hardware, mobile devices, software, printers, networking, and ServiceNow ticketing.

Responsibilities include imaging and deploying computers, migrating user data and profiles, and documenting procedures. Strong diagnostic and customer-service skills are essential to support Client Services teams.”

Qualifications

• 7+ years of desktop support experience.
• Experience installing and imaging computers.
• Experience installing local and network printers.
• Data and profile migration experience.
• Documenting support processes and procedures.
• Experience with ServiceNow ticketing system.

Responsibilities

• Provide desktop support to clients and resolve hardware/software issues.
• Image and deploy new computers with standard software.
• Install and configure printers and peripherals for users.
• Migrate data and user profiles between systems.
• Document procedures and guidelines for support activities.
• Utilize ServiceNow to track and manage tickets.

Skills

Hardware

Mobile devices

Software

Peripherals

Networking

Communications

Tools

ServiceNow

Job description

V Group Inc. is seeking a Desktop Support Expert/Specialist in Raleigh, NC for a 12-month engagement. The role requires extensive experience with computer hardware, mobile devices, software, printers, networking, and ServiceNow ticketing.

Responsibilities include imaging and deploying computers, migrating user data and profiles, and documenting procedures. Strong diagnostic and customer-service skills are essential to support Client Services teams.”