Senior Active Directory & ServiceNow Specialist

STI; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

NC DIT-Transportation is seeking a Senior Technical Support Specialist to provide advanced service desk and account management support for 12 months in Raleigh, NC. The role focuses on desktop applications, Active Directory, and ServiceNow ticket handling, with emphasis on prioritizing incidents and communicating technical concepts to non-technical users.

You will troubleshoot LAN and PC issues, manage password resets, document resolutions, and contribute to security policy compliance while

Qualifications

• Advanced service desk and account management experience.
• Strong knowledge of Active Directory and ServiceNow processes.
• Ability to communicate highly technical information to non-technical users.

Responsibilities

• Provide advanced end-user support for desktop applications and networks.
• Manage incident prioritization and ticket resolutions in ServiceNow.
• Coordinate with Service Desk/Accounts Team to ensure timely support.

Skills

Active Directory

ServiceNow

Job description

NC DIT-Transportation is seeking a Senior Technical Support Specialist to provide advanced service desk and account management support for 12 months in Raleigh, NC. The role focuses on desktop applications, Active Directory, and ServiceNow ticket handling, with emphasis on prioritizing incidents and communicating technical concepts to non-technical users.

You will troubleshoot LAN and PC issues, manage password resets, document resolutions, and contribute to security policy compliance while