Onsite Desktop Support Specialist - Imaging & Data

VIVA USA Inc; Raleigh (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

VIVA USA Inc in Raleigh, NC is seeking a Desktop Support Expert to join the Client Services Team. The role focuses on evaluating IT incidents, prioritizing tickets, imaging new computers, installing software, printers, and peripherals, and migrating user data while keeping customers informed with professional updates.

The ideal candidate has extensive experience with ServiceNow, strong knowledge of hardware and networking, and can lead small projects under supervision.

Qualifications

• Experience with a range of computer hardware, devices, software, networking, and peripherals.
• Experience imaging and provisioning new computers.
• Experience installing local and network printers.
• Experience migrating user data and profiles.
• Experience documenting technical support processes.
• Experience with ServiceNow call tracking system.

Responsibilities

• Lead onsite support tasks under supervision and coordinate with teams to resolve incidents.
• Maintain and update documentation of processes and procedures for IT support activities.
• Provide timely status updates to customers and internal teams on problem resolution.
• Collaborate with application and network teams to identify and resolve customer issues.

Skills

Hardware & peripherals

Imaging computers

Printer installation

Data/profile migration

Technical documentation

Networking basics

Tools

ServiceNow

Job description

VIVA USA Inc in Raleigh, NC is seeking a Desktop Support Expert to join the Client Services Team. The role focuses on evaluating IT incidents, prioritizing tickets, imaging new computers, installing software, printers, and peripherals, and migrating user data while keeping customers informed with professional updates.

The ideal candidate has extensive experience with ServiceNow, strong knowledge of hardware and networking, and can lead small projects under supervision.