Senior Desktop Support Engineer – Global IT Helpdesk

Stefanini Group

Miami (FL)

On-site

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

Stefanini Group is seeking an experienced deskside IT support specialist in Miami, FL to deliver swift, on-site problem resolution for client workstations and mobile devices. The role requires hands-on Windows and macOS support, driver and printer troubleshooting, and strong customer service in a financial environment.

You will work with global teams, document workflows, and participate in disaster recovery exercises to ensure reliable service levels.

Qualifications

5+ years of Desktop Support/IT Helpdesk experience.
Experience with printers, PCs and laptops troubleshooting and repair.
Hands-on support for Windows 7/10/11 and macOS.
Windows migration experience.

Responsibilities

Provide swift and professional deskside IT support.
On-site analysis, diagnosis, and resolution of desktop problems with corrective actions.
Install, configure, test, maintain, monitor, and troubleshoot client workstations and mobile devices.
Record, update, and resolve tickets using the Helpdesk ticketing system.
Collaborate with global support groups to troubleshoot client issues.
Utilize tools for building, monitoring, and troubleshooting client devices.
Participate in disaster recovery testing exercises.
Maintain logging, reporting, and monitoring procedures for desktop operations.
Create Knowledgebase articles documenting technical support and client issues.
Meet or exceed customer service levels.