Senior Desktop Support Engineer — Expert Troubleshooter & Mentor

Internetwork Expert; Carlsbad (CA); On-site; USD 49,593 - 57,859; Full time

Job summary

Internetwork Expert is hiring a Senior Desktop Support Technician in Carlsbad, California. This pivotal role ensures the smooth operation of IT systems by managing complex technical issues related to desktop systems and software applications.

The ideal candidate will have 3-5 years of experience, excellent communication and customer service skills, and familiarity with desktop imaging software. Must possess a Bachelor’s degree in a relevant field.

Qualifications

• Minimum of 3 – 5 years of experience in desktop support or a similar role.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Demonstrated ability to handle multiple assignments with attention to detail.

Responsibilities

• Diagnose and resolve complex issues regarding hardware, software, and operating systems.
• Guide junior technicians, evaluate performance, and assist in departmental training.
• Monitors IT support ticket system to ensure proper ticket handling.

Skills

Desktop support experience

Customer service skills

Excellent communication skills

Knowledge of desktop imaging software

Experience with Office 365 Tenant Administration

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

InTune

Job description

Internetwork Expert is hiring a Senior Desktop Support Technician in Carlsbad, California. This pivotal role ensures the smooth operation of IT systems by managing complex technical issues related to desktop systems and software applications.

The ideal candidate will have 3-5 years of experience, excellent communication and customer service skills, and familiarity with desktop imaging software. Must possess a Bachelor’s degree in a relevant field.