Senior Desktop Support & Asset Management Technician

TechDigital Group; Greeley (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

TechDigital Group is seeking an experienced technician for the Desktop Support team in Greeley, Colorado. The role involves primary support for Windows operating systems, mobile device management, and managing hardware inventories. Candidates should possess strong troubleshooting skills, particularly in Windows 10, Microsoft Office, and hardware.

In this position, you'll work closely with design teams and ensure effective processes are in place across the IT environment. A Bachelor's degree in IT or Computer Science is preferred.

Qualifications

• Bachelor's degree in IT or Computer Science preferred.
• Experience in desktop and notebook hardware, operating systems, and software.
• Strong analytical and problem-solving skills.

Responsibilities

• Primary desktop support for Windows Operating System and Mobile Device Management.
• Perform hardware asset management and maintain inventory controls.
• Document recurring issues and case statuses in the ITSM system.

Skills

Windows 10 advanced troubleshooting

Microsoft Office Suite troubleshooting

Hardware troubleshooting

Customer service skills

Strong data analysis skills

Analytical & Problem-solving Skills

Teamwork/Interpersonal Skills

Education

Bachelor's degree in IT or Computer Science

Tools

Microsoft Intune

Active Directory Administration

Azure MFA

Job description

TechDigital Group is seeking an experienced technician for the Desktop Support team in Greeley, Colorado. The role involves primary support for Windows operating systems, mobile device management, and managing hardware inventories. Candidates should possess strong troubleshooting skills, particularly in Windows 10, Microsoft Office, and hardware.

In this position, you'll work closely with design teams and ensure effective processes are in place across the IT environment. A Bachelor's degree in IT or Computer Science is preferred.