Senior Desktop Support Engineer - Deskside & Remote (Denver)

Job Juncture

Denver (CO)

On-site

USD 65,000 - 85,000

Full time

2 days ago

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Job summary

White Glove is seeking a Desktop Support Analyst in Denver, CO to provide deskside and remote IT support for company users. The role includes acting as a Level 2 escalation point, troubleshooting hardware, software, and connectivity issues, and maintaining workstation images and deployments.

The candidate should have an associate degree in IT and 5 years of desktop support experience, with strong knowledge of Windows and Microsoft 365 apps, plus experience with ServiceNow, BeyondTrust, and

Qualifications

Associate degree in Information Technology or equivalent.
5 years of desktop support experience.
Strong knowledge of Windows operating systems and Microsoft 365 apps (Outlook, Word, Excel, PowerPoint).
Experience with ServiceNow or a similar platform.
Experience with BeyondTrust or comparable remote support.
Experience with SCCM or Intune.
Experience with Adobe Acrobat and Nuance PDF.
Experience with Microsoft Edge, Google Chrome, and Mozilla Firefox.
Experience with iOS and Android mobile devices.
Experience with VPN connectivity and IP telephony.
Experience with wireless networking across Windows, macOS, and mobile platforms.
Experience supporting desktop computers, laptops, docking stations, printers, and related peripherals.

Responsibilities

Deskside and remote technical support for company users.
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting SLAs.
Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
Support software applications.
Set up and support new employee workstation.
Maintain accurate documentation of incidents, assets, and resolutions.