Desktop Support Technician

myBridge Corporation; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

myBridge Corporation in Chicago, IL is seeking a Desktop Support Technician to provide frontline IT assistance to employees and end users. You will troubleshoot hardware, software, and network issues, install OS and applications, and configure user accounts.

The role emphasizes clear communication, incident documentation, and following problems through to resolution. You will assist with equipment deployment, inventory management, and IT security practices, collaborating with IT team to keep

Qualifications

• Associate degree preferred.
• CompTIA A+ or Microsoft certifications advantageous.
• Strong customer-service and communication skills required.

Responsibilities

• Respond to help desk tickets and diagnose technical problems.
• Install operating systems and applications; configure user accounts.
• Support Microsoft 365 applications and assist users with connectivity and security issues.
• Document incidents and follow problems through to resolution.
• Assist with equipment deployment, software updates, and inventory management.
• Adhere to IT security procedures and standards.

Skills

Windows 10/11

Microsoft 365

Hardware & software troubleshooting

Active Directory

Ticketing systems

Networking basics

Printer support

User account management

CompTIA A+ knowledge

Education

Associate degree in IT/CS

CompTIA A+ or Microsoft certifications

Job description

The Desktop Support Technician will provide technical assistance to employees and end users experiencing hardware, software, network, account, and workstation-related issues. The technician will install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, monitors, and other IT equipment. Responsibilities include responding to help desk tickets, diagnosing technical problems, installing operating systems and applications, configuring user accounts, supporting Microsoft 365 applications, and assisting users with connectivity and security-related issues. The position requires strong customer-service skills because the technician will communicate directly with users, explain technical solutions in simple language, document incidents, and follow problems through to resolution. The technician will also assist with equipment deployment, software updates, inventory management, and IT security procedures.

Skills:

• Windows 10/11 troubleshooting
• Microsoft 365
• Hardware and software troubleshooting
• Active Directory
• Ticketing systems
• Basic networking and TCP/IP
• Printer and peripheral support
• User account management
• CompTIA A+ knowledge

Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant technical certifications such as CompTIA A+ or Microsoft certifications are advantageous.