IT Desktop Technician

NKC Health; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

The NKC Health Desktop Technician provides elevated end-user support for workstation hardware, software, and peripherals. This role maintains, deploys, and troubleshoots desktop environments while supporting IT Asset Management with accurate tracking and documentation. The position is in the office.

With 1–3 years in desktop or technical support, the ideal candidate will understand Windows OS, hardware, and common troubleshooting. Certifications such as CompTIA A+ or Network+ are preferred.

Qualifications

• 1–3 years desktop or technical support experience.
• Strong understanding of Windows desktop OS and workstation hardware.
• Ability to troubleshoot common desktop, application, and hardware issues.
• Experience with ITSM/ticketing platforms such as ServiceNow.

Responsibilities

• Provide elevated end-user support for workstation hardware, software, and peripherals.
• Maintain, deploy, and troubleshoot desktop environments.
• Support IT Asset Management with accurate tracking and documentation.

Skills

Networking basics

TCP/IP

DNS

DHCP

CompTIA A+

CompTIA Network+

Education

High School Diploma or equivalent

Associates - Information Technology (preferred)

Tools

Intune

MECM/SCCM

MDT

Job description

Summary

The Desktop Technician provides elevated end-user support for workstation hardware, software, and peripherals. This role is responsible for maintaining, deploying, and troubleshooting desktop environments while supporting IT Asset Management with accurate tracking and documentation of devices. The Desktop Technician ensures consistent delivery of reliable computing environments and contributes to efficient user operations across the organization. The position is in the office.

Experience:

• 1-3 years of desktop support or technical support experience. Strong understanding of Windows desktop operating systems and workstation hardware. Ability to troubleshoot common desktop, application, and hardware issues effectively.

Special Skills:

• Basic networking knowledge (TCP/IP, DNS, DHCP).
• CompTIA A+, Network+, or similar certifications.
• Experience with enterprise imaging or deployment tools (Intune, MECM/SCCM, MDT).
• Familiarity with IT Asset Management practices and inventory control.

Other:

• Strong communication, customer service, and organizational skills.
• Experience with ITSM/ticketing platforms such as ServiceNow.

License/Cert:

Preferred: CompTIA A +, Network +

Education:

Required: High School or Equivalent, Preferred: Associates - Information Technology