Senior Desktop Support Analyst - Secret Clearance

Mks2, Llc; Fort Meade (MD); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan with Company  –

Paid Time Off (PTO)

Company-Paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program (EAP)

Professional Development & Training

Job summary

MKS2 Technologies, LLC is seeking experienced Deskside Support Analysts to provide enterprise-level IT support across government environments. You will install, troubleshoot, and maintain desktops, laptops, mobile devices, and endpoint infrastructure, ensuring secure operations and endpoint compliance.

Role requires 4–7 years of relevant experience, a Bachelor's degree, and a Secret or Top Secret clearance.

Qualifications

• 4 to 7 years of relevant experience supporting desktop systems and enterprise IT environments.
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related discipline.
• DoD or Federal government environment experience preferred.
• Secret or Top Secret security clearance required and maintained.

Responsibilities

• Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, OS, and network issues to ensure minimal downtime.
• Install, image, deploy, and maintain Windows OS and enterprise endpoint devices.
• Support software deployment, patch management, and endpoint monitoring activities.
• Coordinate with network, cybersecurity, and systems teams to resolve issues.
• Create and maintain technical documentation and SOPs.

Skills

Desktop support

Windows OS

Endpoint management

Customer service

Education

Bachelor's Degree

Tools

Intune

SCCM/MECM

Active Directory

Office 365

Job description

MKS2 Technologies, LLC is seeking experienced Deskside Support Analysts to provide enterprise-level IT support across government environments. You will install, troubleshoot, and maintain desktops, laptops, mobile devices, and endpoint infrastructure, ensuring secure operations and endpoint compliance.

Role requires 4–7 years of relevant experience, a Bachelor's degree, and a Secret or Top Secret clearance.